DSL down for some Monday

TransEdge customers have service disrupted

— A break in a fiber optic line between Silverthorne and Denver disrupted Internet and e-mail service for many Steamboat Springs subscribers Monday.

A local Internet service provider was receiving updates on the diagnosis of the problem Monday afternoon, and service was restored by Monday night in Steamboat.

Internet customers who deal directly with TransEdge for digital subscriber line service were without service all day. Steamboat-based SpringSips relies on TransEdge for the DSL service it provides customers, yet SpringSips' approximately 60 DSL lines were unaffected.

"All of our DSL customers ... are still running," said Chris Craft of SpringSips. He said SpringSips has an independent line for backhaul to Denver.

Apparently only customers who deal directly with TransEdge were affected.

Clay Ogden of NorthWest Data Services said for direct customers of TransEdge, Monday's disruption was the digital equivalent of closing Rabbit Ears Pass to vehicular traffic after a big snowstorm -- nothing comes in, and nothing goes out.

Ogden's phones began ringing at 9 a.m. as the business week began to crank up, but there was little he could do for his clients.

Yampa Valley Medical Center was among the affected TransEdge customers, but hospital spokeswoman Christine McKelvie said the loss of service was not an issue for health care delivery.

The hospital still enjoyed internal e-mail, McKelvie said, and the organization's information technology staff was able to devise a backup system that allowed transmission of batches of external e-mail several times during the day.

The offices of Steamboat Pilot & Today were without Internet and e-mail service Monday as a result of the line break. The city of Steamboat Springs and the Steamboat Ski and Resort Corp. were not affected.

Efforts to contact TransEdge were unsuccessful.

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